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Please contact us at +27101003191, via email or via chat . Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on lamer.co.za may be returned.
If for any reason you are not happy with your purchase on lamer.co.za , you may return the unused portion to us for a refund or exchange.
For your protection and to ensure prompt delivery, we recommend that you send your return via DSV or Dawn Wing. Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding public holidays. An email will be sent to confirm receipt and processing of your return or exchange request.
If the items received are damaged, please refer to Damaged Items.
Please note: Only products purchased on lamer.co.za may be returned for refund or exchange.
If you have questions about returns or exchanges, please contact us by phone at +27101003191 or via email at lameronlineservice@cremedelamer.co.za
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at +27101003191.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.